Within this new unit, a hundred specialists will help Beumer customers in the logistics and e-commerce sectors to implement continuous improvement practices based on advanced data models

Exhibiting at ALL4PACK EMBALLAGE PARIS, Beumer Group has just announced the opening of a Customer Diagnostic Center designed to prevent unplanned downtime due to software failures or security breaches and to provide a 24/7 emergency hotline to get operations back up and running quickly. Beumer customers can also commission an in-depth analysis of their operations, from which specialists can make recommendations for immediate improvements.

A real need

Christian Buhrmann, Head of Digital Solutions at the BEUMER Group, explains the purpose of the new Customer Diagnostic Center: ‘ Automation generates huge amounts of data that can help us work faster and smarter, but many companies don’t have the time or resources to analyse it all and reap the potential benefits. With our new Customer Diagnostic Center, BEUMER Group customers can take advantage of a full range of digital services to improve business health and diagnostics, making it easy for them to get the operational and maintenance information they need to continuously improve performance and gain competitive advantage.’

Three service categories

The Beumer Group has defined three service categories for the new centre.

• Improvement services analyse site performance with complete transparency, enabling customers to make data-driven decisions. Diagnostic models continuously check the operational health of the site and identify any developing problems before they become serious. Customer data models are updated 24/7 and used to spot negative trends and take targeted countermeasures that will help improve efficiency and reduce costs.
• Prevention services focus on security management to ensure the safety of customers’ systems and comprehensive software updates. The BEUMER Group’s Customer Diagnostic Center provides 24/7 monitoring that can implement critical software updates and security patches to maintain the highest levels of cyber security, minimising the risks caused by software errors and malware.
• Worst-case scenarioinsurance services are offered via a proactive 24/7 hotline, managed by the Beumer Group’s expert engineers. ’ Customers will always deal directly with the expert who knows their site and can offer fast, professional assistance to get operations back up and running in the shortest possible time. Expert engineers not only work to resolve any crisis, but also provide root cause analysis afterwards, so the customer can make data-driven decisions to make improvements,’ Beumer Group assures.
  

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